Terms & Conditions

Purpose Of These Terms And Conditions

These Terms and Conditions (“Terms”) outline the rules for the use of the website https://control-plane.io/ (together with its subdomains, features and services available thereon (the “Site”)). The Site is owned and administered by ControlPlane Group Limited, a limited company registered in England and Wales under company number 14149926 with registered office at 49 Queens Road, Cheltenham, England, GL50 2LX (“ControlPlane”, “we”, “us” and “our”).
ControlPlane is the ultimate parent company of a group of legal entities with a corporate presence in the United Kingdom, the United States (through ControlPlane North America, LLC) and in New Zealand (through ControlPlane APAC Limited). These Terms are therefore issued on behalf of ControlPlane and all entities within its group, and any reference to “ControlPlane” includes its group companies.
If you have any questions about these Terms, including any requests to exercise your legal rights, please email solutions@control-plane.io.
By using our Site, you confirm that you accept these Terms and that you agree to comply with them. Your continued use of the Site following the posting of any changes to these Terms means you accept such changes. If you do not agree to these Terms, you must not use our Site. We also recommend that you print a copy of these Terms for future reference.
The paragraph headings contained in these Terms, and their capitalisation, are included solely for convenience of reference and shall not in any way affect the meaning or interpretation of any of the provisions of these Terms.
Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
There Are Other Terms That May Apply To You
1. These Terms refer to the following additional terms and conditions, which also apply to your use of our Site:
  1. Our Privacy Notice. See further under How We May Use Your Personal Information.
  2. Our Cookies and Tracking Technologies Notice, which sets out information about the cookies on our Site.
We May Make Changes To These Terms
1. We may amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the terms and conditions that apply at that time.
We May Make Changes To Our Site
1. We may update and change our Site from time to time to reflect changes to our users’ needs and in response to changing legal, technical or business developments. We reserve the right, at our discretion, to change, modify, add, or remove portions from these Terms at any time, provided that any such modifications will only be applied prospectively. We encourage you to periodically review the Site for the latest information on any changes being made.
We May Suspend Or Withdraw Our Site
1. Our Site is made available free of charge.
2. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
3. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of use and other applicable terms and conditions, and that they comply with them.
We May Transfer This Agreement To Someone Else
1. We may transfer our rights and obligations under these Terms to another organisation. We will always state this on the Site when it happens and we will ensure that the transfer will not affect your rights under applicable law.
How You May Use Material On Our Site
1. Prohibited Uses.
  1. You may not use our Site or any part of its content:
    - in any way that breaches an applicable local, national, or international law or regulation;
    - in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect; and/or
    - to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  2. We are the owner or the licensee of all intellectual property rights relating to our Site, and in the works published on it, except where stated or otherwise in respect of third-party resources. All works are protected by copyright laws and treaties around the world. All such rights are reserved.
  3. You may print, copy, or download extracts of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
  4. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  5. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged (except where the content is user-generated).
  6. You must not use any part of the content on our Site for commercial purposes without obtaining a licence in writing in advance to do so from us or our licensors.
  7. If you print off, copy, download, share or repost any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
2. No Text or Data Mining, or Web Scraping.
  1. Unless otherwise allowed under applicable laws, you shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our Site or any services provided via, or in relation to, our Site. This includes using (or permitting, authorising, or attempting the use of):
    - any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, content, information or services accessed via the same; and/or
    - any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
  2. The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
3. Do Not Rely On Information On This Site.
  1. The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
  2. Although we make reasonable efforts to update the information on our Site, including the information provided as part of our free training exercises and other learning services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete, or up to date.
4. We Are Not Responsible For Websites To Which We Link.
  1. Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
  2. We have no control over the contents of those websites or resources.
Our Responsibility For Loss Or Damage Suffered By You
1. Whether you are an individual or a business user of our Site, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation.
2. Save for clause 8.1. above, we exclude all implied conditions, warranties, representations, or other terms that may apply to our Site or any content on it.
3. Save for clause 8.1. above, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the:
  1. use of, or inability to use, our Site; or
  2. use of or reliance on any content displayed on our Site.
4. In particular and except for clause 8.1. above, we will not be liable for:
  1. loss of profits, sales, business, or revenue;
  2. business interruption;
  3. loss of anticipated savings;
  4. loss of business opportunity, goodwill, or reputation; or
  5. any indirect or consequential loss or damage.
5. Different limitations and exclusions of liability will apply if we supply any services to you which will be set out in your contract with us.
How We May Use Your Personal Information
1. We will only use your personal information as set out in our Privacy Notice.
We Are Not Responsible For Viruses and You Must Not Introduce Them
1. We are not responsible for viruses, and do not guarantee that the Site will be secure or free from bugs or viruses. You must not introduce any bugs or viruses to the Site.
2. You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
3. You must not misuse our Site by knowingly introducing viruses, trojan horses, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site.
4. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Rules About Linking To Our Site
1. You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
2. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
3. You must not establish a link to our Site in any website that is not owned by you.
4. Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.
5. We reserve the right to withdraw linking permission without notice.
6. If you wish to link to or make any use of content on our Site other than that set out above, please contact solutions@control-plane.io.
Which Country’s Laws Apply To Any Disputes?
1. These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. It is agreed that exclusive jurisdiction is to be given to the courts of England.
Our Trade Marks

“ControlPlane” and/or its logo is a registered trade mark of ControlPlane registered in the UK, Europe, Australia and New Zealand and pending registration in the United States. You are not permitted to use it without our approval, unless it is part of material you are using as permitted under the section How You May Use Material On Our Site.

ControlPlane Anti-Corruption and Bribery Policy

Purpose Of This Policy
1. The successful business operation and reputation of ControlPlane Group Limited (“ControlPlane”, “we”, “us”, “our”) is built upon the principles of fair dealing and ethical conduct of our employees. It is our policy to conduct all our business in an honest and ethical manner. ControlPlane takes a zero-tolerance approach to bribery and corruption, and we are committed to acting professionally, fairly, and with integrity in all our business dealings and relationships. We expect and require the same high standards from all our contractors, external consultants, third-party representatives, suppliers, and other business partners (collectively referred to here as “Associated Businesses” or individually as an “Associated Business”), and we expect that Associated Businesses will hold their own suppliers to such high standards. This policy therefore applies to all Associated Businesses.
2. ControlPlane Group Limited is a limited company registered in England and Wales under company number 14149926 with its registered office at 49 Queens Road, Cheltenham, England, GL50 2LX.
3. ControlPlane is the ultimate parent company of a group of legal entities with a corporate presence in the United Kingdom, the United States (through ControlPlane North America, LLC) and in New Zealand (through ControlPlane APAC Limited). This policy is therefore issued on behalf of ControlPlane and all entities within its group, and any reference to “ControlPlane” includes its Group companies.
4. The paragraph headings contained in this policy, and their capitalisation, are included solely for convenience of reference and shall not in any way affect the meaning or interpretation of any of the provisions of this policy.
What Is Bribery?
1. A bribe means a financial or other inducement or reward for action which is illegal, unethical, a breach of trust or is improper in any way. Bribes can take the form of money, gifts, loans, fees, hospitality, services, discounts, the award of a contract or any other advantage or benefit.
2. Bribery includes offering, promising, giving, accepting, or seeking a bribe.
3. All forms of bribery are strictly prohibited.
4. Specifically, Associated Businesses must not:
  1. give or offer any payment, gift, hospitality, or other benefit in the expectation that a business advantage will be received in return, or to reward any business received;
  2. accept any offer from a third party that they know, or suspect, is made with the expectation that a business advantage for them or anyone else will be provided; or
  3. give or offer any payment (sometimes called a facilitation payment) to a government official in any country to facilitate or speed up a routine or necessary procedure.
5. Associated Businesses must not threaten or retaliate against another person who has refused to offer or accept a bribe or who has raised concerns about possible bribery or corruption.
Gifts And Hospitality
1. This policy does not prohibit the giving or accepting of reasonable and appropriate hospitality for legitimate purposes such as building relationships, maintaining our image or reputation, or marketing our products and services.
2. A gift or hospitality will not be appropriate if it is unduly lavish or extravagant or could be seen as an inducement or reward for any preferential treatment (for example, during contractual negotiations or a tender process).
3. Gifts must be of an appropriate type and value depending on the circumstances and taking account of the reason for the gift. Gifts must not include cash or cash equivalent (such as vouchers) or be given in secret.
4. Promotional gifts of low value such as branded stationery may be given or accepted without breaching this policy.
Record-Keeping
1. All accounts, invoices, and other records relating to dealings with third parties, including suppliers and customers should be prepared with strict accuracy and completeness. Accounts must not be kept “off-book” to facilitate or conceal improper payments.
How To Raise A Concern
1. If one of our Associated Businesses is offered a bribe, asked to make one, or suspects that any bribery, corruption, or other breach of this policy has occurred or may occur, they must inform the Chief Operating Officer of ControlPlane immediately.

Anti-Slavery And Human Trafficking Policy

Purpose Of This Policy
1. Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
2. ControlPlane Group Limited (“ControlPlane”, “we”, “us”) has a zero-tolerance approach to modern slavery. We are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
3. ControlPlane Group Limited is a limited company registered in England and Wales under company number 14149926 with its registered office at 49 Queens Road, Cheltenham, England, GL50 2LX.
4. ControlPlane is the ultimate parent company of a group of legal entities with a corporate presence in the United Kingdom, the United States (through ControlPlane North America, LLC) and in New Zealand (through ControlPlane APAC Limited). This policy is therefore issued on behalf of ControlPlane and all entities within its group, and any reference to “ControlPlane” includes its group companies.
5. We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015. We expect and require the same high standards from all of our contractors, external consultants, third-party representatives, suppliers, and other business partners (collectively referred to here as “Associated Businesses” or individually as an “Associated Business”), and we expect that Associated Businesses will hold their own suppliers to such high standards. This policy therefore applies to all Associated Businesses.
6. The paragraph headings contained in this policy, and their capitalisation, are included solely for convenience of reference and shall not in any way affect the meaning or interpretation of any of the provisions of this policy.
Responsibility For The Policy
1. The board of directors of ControlPlane has overall responsibility for ensuring this policy complies with our legal and ethical obligations.
2. The Chief Operating Officer of ControlPlane has primary and day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure we are effective in countering modern slavery.
Compliance With The Policy
1. The prevention, detection, and reporting of modern slavery in any part of our business or supply chains is the responsibility of all of us.
2. If an Associated Business believes or suspects that a conflict with this policy has occurred, or may occur in the future, they must notify ControlPlane’s Chief Operating Officer as soon as possible.
3. You are encouraged to raise concerns about any issue or suspicion of modern slavery in any part of our business, or in the supply chains of any supplier tier, at the earliest possible stage.
4. Where appropriate, and with the welfare and safety of local workers as a priority, ControlPlane may give support and guidance to Associated Businesses to help them address coercive or exploitative work practices in their own business and supply chains.
5. We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any of our supply chains.
Responsibilities
1. All of us have a responsibility to ensure colleagues, suppliers, contractors, and other business partners are safeguarded, treated fairly and with dignity. The Chief Operating Officer of ControlPlane will:
  1. assess the modern slavery and human trafficking risks of each new Associated Business;
  2. engage with Associated Businesses both to convey this anti-slavery and human trafficking policy and to gain an understanding of the measures taken by them to ensure modern slavery is not occurring in their businesses; and
  3. where possible, build long standing relationships with our Associated Businesses and make clear our expectations of their business behaviour.
Identifying Slavery
1. There is no typical victim and some victims do not understand that they have been exploited and are entitled to help and support. The following list of indicators, which is not exhaustive, could trigger suspicions that someone may be a slavery or trafficking victim. The person:
  1. may not be in possession of their own passport, identification, or travel documents;
  2. will allow others to speak for them when spoken to directly;
  3. will be withdrawn or appear frightened;
  4. does not seem to be able to contact friends or family freely; and
  5. has limited social interaction or contact with people outside their immediate environment.
2. A person may display a number of the indicators as set out above, but they may not necessarily be a victim of slavery or trafficking.
Breaches Of This Policy
1. We may terminate our relationship with an Associated Business if they breach this policy.

Terms & Conditions

Purpose Of These Terms And Conditions

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